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Firemap

One real-time view of payment provider health, outages and incidents aggregated across the global payments ecosystem.

Last 30 days status Last 60 days status Last 90 days status

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Incidents in the last 30 days

Degraded 28 Oct 03:30

Xendit asia Resolved

QR_CODE LINKAJA Indonesia Disruption

Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Degraded 28 Oct 03:15

MercadoPago Resolved

Payments

We are experiencing degraded performance in the Payments API.
This incident has been resolved. Payments is working as expected.

Degraded 28 Oct 03:13

D24

Chile - Webpay - Transbank Issues

We would like to inform you that Transbank is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through Webpay for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.

Outage 28 Oct 03:04

Xendit asia

RCBC Direct Debit unavailable in the Philippines

Direct Debit payments via RCBC in the Philippines are temporarily unavailable. Our banking partner has suspended the channel while it investigates a security concern on its side. Xendit's systems are not affected, and all other Philippine payment channels are working normally.

We are working with RCBC to restore the service as soon as possible. In the meantime, we recommend directing customers to alternative payment methods. We will share another update once we hear more from RCBC.
We are continuing to investigate this issue.
We are continuing to investigate this issue.

Degraded 28 Oct 03:03

Xendit asia Resolved

QR_CODE LINKAJA Indonesia Disruption

Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Outage 28 Oct 02:14

Pawapay Resolved

Performance degradation affecting DRC Airtel services

We are experiencing an outage of the DRC Airtel services. We are investigating the issue.
We are seeing improvements in success rates and will continue monitoring the incident.
The incident has been resolved. We apologise for the inconvenience.

Degraded 28 Oct 01:49

Kort payments

Chargebacks settlements delay for 26th Oct

We are currently investigating this issue.
There is an issue with one a Chargebacks file. The file was supposed to be processed at 6PM PT for the Chargebacks for date 26th Oct. The teams are actively working on restoring the file and to batch it manually.
More updates to follow

Outage 28 Oct 00:53

Pawapay Resolved

Performance degradation affecting Nigeria Airtel services

We have identified instability in Nigeria Airtel services. We have escalated this to the MMO for resolution.
The incident has been resolved. We apologise for the inconvenience.

Degraded 28 Oct 00:36

Lightspeednl

Restaurant O-Series: Accounting Integration Delays

We're aware that some venues are seeing longer-than-usual delays when syncing data with connected accounting platforms.

An unexpected spike in traffic has created a temporary queue. Your data remains fully secure, and our systems are steadily working through the backlog. We appreciate your patience while we get everything up to speed.

Current status

Updated just now. Aggregated status of all payment providers tracked by PayAtlas, based on their latest status updates.

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Firemap FAQ

What is Firemap?

Firemap watches the public status pages of the payment providers listed on PayAtlas and brings what they report into one place.

It does not replace a provider status page — it reads it, so you can follow the whole ecosystem at once.

Where does the status data come from?

Every status comes from the provider's own status page or its feed, read automatically.

Nothing is entered by hand, so a provider that has not reported an incident is shown as operational.

How often is it updated?

Each tracked status page is checked about every five minutes.

The numbers on this page are at most a few minutes behind what the provider last published.

What do Operational, Degraded and Outage mean?

Operational means the provider reports normal operation, Degraded means partial or reduced service, and Outage means a major disruption.

The wording belongs to the provider; Firemap maps it onto these states so that providers can be read side by side.

Resolved marks an incident the provider has closed; hovering it shows when it was resolved.

What does the status bar show?

One column per day. Red and yellow show the outage and degradation incidents providers reported that day, measured against the busiest day of the last 90 days: that day fills its whole column, and a quieter day fills it in proportion.

The rest of each column is green, so a fully green column is a day with no reported incidents.

A provider is missing. Can it be added?

Yes. Request the provider and it joins the monitoring as soon as its status page is found.

Providers already listed on PayAtlas are picked up on their own once they publish a status page.

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