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Xendit asia

Xendit asia

xendit.co Indonesia
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Xendit asia is experiencing a partial outage.

RCBC Direct Debit unavailable in the Philippines

Affected: Direct Debit - RCBC, Direct Debit - RCBC Online Banking, Mobile Banking - Krungthai Bank +3 more

Updated just now

Xendit asia status history

  • Operational
  • Degraded
  • Partial outage
  • Major outage
  • Community report

Community reports

No community reports yet

No users have reported issues with this provider yet.

Official incidents

in the last 30 days

  • RCBC Direct Debit unavailable in the Philippines

    Direct Debit payments via RCBC in the Philippines are temporarily unavailable. Our banking partner has suspended the channel while it investigates a security concern on its side. Xendit's systems are not affected, and all other Philippine payment channels are working normally.

    We are working with RCBC to restore the service as soon as possible. In the meantime, we recommend directing customers to alternative payment methods. We will share another update once we hear more from RCBC.
    We are continuing to investigate this issue.
    We are continuing to investigate this issue.

    Major outage Investigating 2h ago

  • American Express Payment Disruption in Indonesia

    We are investigating an issue affecting American Express (AMEX) card transactions that began at 18:20 GMT+7.

    Impact

    AMEX transactions for affected merchants are failing. Cardholders attempting to pay with AMEX will see their payments declined while the issue persists.

    Who is affected?

    This issue affects merchants that meet both criteria:

    - Operate under the aggregator model.
    - Have Indonesia as their country of operation.

    Other card networks, including Visa and Mastercard, are unaffected. Merchants outside Indonesia and non-aggregator merchants are also unaffected.

    What can you do?

    Please advise affected customers to use a Visa or Mastercard card, or another available payment method.

    We will provide an update as more information becomes available.

    Degraded Investigating 2d ago

  • Mobile Banking Disruption for Krungthai Bank Channel

    Dear Customers,

    We have identified issues with customers attempting to make transactions with the mobile banking channel for Krungthai Bank.

    Customers will not receive notifications of successful transactions.

    We are reaching out to our partner for this issue.

    Best Regards,
    Xendit Customer Service

    Major outage Identified 1w ago

  • VIRTUAL_ACCOUNT BANK_TRANSFER Philippines Disruption

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end.



    Sorry for the inconvenience caused.

    Sincerely,
    Xendit customer service

    Degraded Identified 3w ago

Services

Experiencing issues with 6 services

6 services have been experiencing degradation or outages for the last 4d.

  • Direct Debit - RCBC

  • Direct Debit - RCBC Online Banking

  • Mobile Banking - Krungthai Bank

  • Payouts

  • Credit/Debit Cards

  • Virtual Account - BANK_TRANSFER

  • Cards

  • Customers Endpoints

About Xendit asia status page

  • Monitoring since Oct 2026
  • 209 services and components tracked
  • 668 incidents total
  • Last updated: Oct 28, 2026
Visit official status page

Frequently asked questions

Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.

Is Xendit asia down right now?

Partly. Xendit asia reports a partial outage: some of its services are unavailable, while the rest still work. Open incident: RCBC Direct Debit unavailable in the Philippines. It started today at 03:04 UTC. Firemap last read the status page today at 04:59 UTC.

What do Operational, Degraded, Partial outage and Major outage mean?

They are the four status levels Firemap uses for Xendit asia, the same scale most status pages use. Operational means everything works normally. Degraded means the services work, but some are slower or return more errors than usual. Partial outage means some services, regions or payment methods are unavailable, while the rest still work. Major outage means a key service is unavailable for most customers. When Xendit asia publishes it, each official incident also shows its stage: Investigating, Identified, Monitoring or Resolved. In the status history, each day shows its incidents by level, and a purple strip marks days with community reports.

Does this confirm that my merchant account or customers are affected?

Not on its own. Firemap shows what Xendit asia publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Xendit asia support with specific transaction IDs if you see failures.

Where does Firemap get Xendit asia status information?

From the official Xendit asia status page, once Firemap has connected it. Firemap then reads the page automatically every few minutes and records each status change and incident Xendit asia publishes there. Community reports come from PayAtlas users and appear in their own block; they do not change the official status.

Why can official incidents and community reports disagree?

They come from different sources. Official incidents are what Xendit asia has confirmed, and providers often post one only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.

What should I check before changing payment routing?

Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.

How does Firemap handle stale or unavailable status data?

It shows how old the data is instead of guessing. When Firemap has a status for Xendit asia, the top of this page shows when Firemap last read the official status page, for example “Updated 2h ago”. If a check fails, the page keeps the last status Firemap read, with its time. If there has been no reading for 7 days, or Firemap has no working status page for Xendit asia, the page shows “Status page not connected” instead of a status. The status history counts incidents, so a day without incidents stays green even if the page could not be read that day.

What is Firemap’s coverage and method?

Firemap tracks the official status pages of payment providers listed on PayAtlas. It checks each page automatically and stores every incident with its start time and, once resolved, its end time. When Firemap has data for Xendit asia, this page shows 30 days of status history, every official incident that is still open and the resolved incidents that started in the last 30 days. Community reports from the last 30 days are shown for every provider.

What can Firemap confirm, and what can’t it?

Firemap can confirm only what Xendit asia has published on its status page: the current status, incidents with their start time and, once resolved, end time, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Xendit asia says so, and it cannot see problems the provider has not reported.

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