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Neteller

Neteller

paysafe.com United States
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Is Neteller down?

Neteller is experiencing degraded performance.

Service Disruption - QR Code Partner

Affected: GMoney, QR Payments

2 services affected:
  • GMoney
  • QR Payments
4 active incidents

Updated just now

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Reliability snapshot

Last 30 days

Incidents timeline

3 peak

5 peak

5 peak

  • Operational
  • Degraded
  • Partial outage
  • Major outage
  • Community report

Community reports

No community reports yet

No community members have reported issues with this provider.

Is Neteller down for you?

Official incidents

Last 30 days

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  • Degraded

    Duration 4h

    Affected: QR Payments

    Please be advised that our QR code partner is currently experiencing service degradation.
    We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
    Our teams remain actively engaged and are closely monitoring the situation.
    We apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID:INC0330284

    Versión en Español

    Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
    Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
    Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
    Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
    Publicaremos nuevas actualizaciones a medida que tengamos más información.

    MIM Paysafe

    Degraded Investigating 5h ago

    Investigating

  • Degraded

    Duration 2d

    Affected: Merchant Payments

    Please be advised that we identified an issue affecting the daily batching and Merchant Payments processing of a subset of merchants integrated with TSYS.
    The issue resulted in a higher-than-usual number of transactions remaining in MI (Manual Intervention) status between November 6 and November 12.
    The root cause of the incident has been identified, and our technical teams have implemented a solution to remediate the issue.
    Our teams are now focused on correcting the affected transaction statuses and releasing the associated delayed funding to merchants.
    We will provide further updates upon significant progress.
    We apologize for any impact this may have had on your business.

    MIM Paysafe
    Reference ID: INC0329317

    Degraded Identified 2d ago

    Identified

  • Degraded

    Duration 30d

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.
    Further updates will follow.

    MIM Paysafe

    Reference ID: INC0325720

    Degraded Investigating 1mo ago

    Investigating

  • Degraded

    Duration 36d

    We are investigating issues with our Paysafecard payments and apologize for the impact this might have on your business.
    Our technical teams are working on a solution and will keep you informed on progress.

    MIM Paysafe

    Reference ID: INC0324748

    Degraded Investigating 1mo ago

    Investigating

Services

Experiencing issues with 2 services

2 services have been experiencing degradation or outages for the last 1d.

  • GMoney

    Degraded

  • QR Payments

    QR payments allow users to complete transactions quickly and easily by scanning QR codes.

    Degraded

  • Skrill API

    Operational

  • Skrill Consumer Wallet

    Operational

  • Skrill Marketing Website

    Operational

  • Skrill Merchant Portal

    Operational

  • Skrill Mobile Application

    Operational

  • Skrill Status Notifications Service

    Operational

About Neteller status page

  • Monitoring since Oct 2026
  • 138 services and components tracked
  • 114 incidents total
  • Last updated: Nov 15, 2026
Visit official status page

Frequently asked questions

Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.

Is Neteller down right now?

No, but Neteller reports degraded performance: its services work, but some are slower or return more errors than usual. Open incident: Service Disruption - QR Code Partner. It started today at 16:24 UTC. Firemap last read the status page today at 21:05 UTC.

What do Operational, Degraded, Partial outage and Major outage mean?

They are the four status levels Firemap uses for Neteller, the same scale most status pages use. Operational means everything works normally. Degraded means the services work, but some are slower or return more errors than usual. Partial outage means some services, regions or payment methods are unavailable, while the rest still work. Major outage means a key service is unavailable for most customers. The same levels color the status banner, the official incidents and the services. When Neteller publishes it, each official incident also shows its stage: Investigating, Identified, Monitoring or Resolved. In the Incidents timeline, each day shows its incidents by level, and a purple strip marks days with community reports.

How is Neteller uptime calculated?

Uptime is the share of time in the last 30 days when Neteller reported normal operation on its status page. Degraded performance and outages count as downtime. Time when Firemap could not read the page counts as normal, because there is no evidence of a problem. The value is rounded down to two decimals. When Firemap has data for Neteller, the Reliability snapshot shows Uptime next to three more numbers: Incidents, the official incidents that started in the last 30 days; Community reports from the same days; and Service availability, the share of Neteller services that work normally right now. Incidents, Community reports and Uptime are compared with the previous 30 days. If Firemap has not tracked Neteller for that long, Incidents and Uptime show “No data for previous 30 days”.

Where can I see the updates Neteller posts about an incident?

Select an incident in the Official incidents block. A panel opens with the incident level, the affected services when the status page lists them, the start and, once resolved, the end time, and the updates Neteller posted, newest first. Each update shows when it was posted and its stage: Investigating, Identified, Monitoring or Resolved. Some status pages publish updates without stages, or no separate updates at all; the panel then shows the updates without a stage, or says that there are none.

Does this confirm that my merchant account or customers are affected?

Not on its own. Firemap shows what Neteller publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Neteller support with specific transaction IDs if you see failures.

Where does Firemap get Neteller status information?

From the official Neteller status page, once Firemap has connected it. Firemap then reads the page automatically every few minutes and records each status change, incident and incident update Neteller publishes there. Community reports come from PayAtlas users and appear in their own block; they do not change the official status.

Why can official incidents and community reports disagree?

They come from different sources. Official incidents are what Neteller has confirmed, and providers often post one only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.

How do I report a problem with Neteller?

Use Report issue on this page or, when there are no reports yet, one of the problem buttons in the Community reports block. Sign in, choose what you see: Completely down, Partial outage, Very slow or Showing errors, and describe the problem: what fails, where and since when. Your report appears in the Community reports block at once. Reports do not change the official status of Neteller.

What should I check before changing payment routing?

Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.

How does Firemap handle stale or unavailable status data?

It shows how old the data is instead of guessing. When Firemap has a status for Neteller, the top of this page shows when Firemap last read the official status page, for example “Updated 2h ago”. If a check fails, the page keeps the last status Firemap read, with its time. If there has been no reading for 7 days, or Firemap has no working status page for Neteller, the page shows “Status page not connected” instead of a status. The Incidents timeline counts incidents, so a day without incidents stays green even if the page could not be read that day.

What is Firemap’s coverage and method?

Firemap tracks the official status pages of payment providers listed on PayAtlas. It checks each page automatically and stores every incident with its start time and, once resolved, its end time. When Firemap has data for Neteller, this page shows an Incidents timeline of up to 90 days, every official incident that is still open and the resolved incidents that started in the last 30 days. Community reports from the last 30 days are shown for every provider.

What can Firemap confirm, and what can’t it?

Firemap can confirm only what Neteller has published on its status page: the current status, incidents with their start time and, once resolved, end time, the services and updates the status page lists for each incident, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Neteller says so, and it cannot see problems the provider has not reported.

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