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Cybersource

Cybersource

cybersource.com United States
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Cybersource reports Operational

No reported issues with this provider’s services in the last 24 hours.

Cybersource status history

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Incidents

Provider incidents

Degraded 10 Oct at 05:13 UTC

Multiple Gateways Service Disruption

[2026-10-10 05:13] (investigating): Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Users may experience payment processing error messages. <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27195744 [2026-10-10 05:26] (investigating): We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. We are closely monitoring the environment and working to identify the underlying cause. We will provide additional updates as more information becomes available. Impact: Clients may experience intermittent transaction timeouts, processing delays, or authorization failures. Start Time: 10 Oct 2026, 04:26 GMT <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27195744 [2026-10-10 05:46] (investigating): We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. <b>Impact:</b> Users may experience payment processing error messages. <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27195744 [2026-10-10 06:00] (monitoring): The issue has been mitigated and we are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and customers are now able to use impacted services as expected. <b>Reported Start Time:</b> 10 Oct 2026, 04:26 GMT <b>Next Update:</b> As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27195744

Operational 5 Oct at 22:17 UTC Resolved

Tokenization Disruption

[2026-10-05 22:17] (resolved): Cybersource was made aware of an issue that affected Tokenization services. The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 22 June 2026, 21:17 GMT <b>Reported End Time:</b> 22 June 2026, 21:19 GMT <b>Impact:</b> Customers are now able to use Tokenization services as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC26161905

Degraded 3 Oct at 21:50 UTC Resolved

Payer Authentication Issue

[2026-10-03 21:40] (investigating): Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Users may experience issues with e-commerce authentication via the Payer Authentication Service. <b>Reported Start Time:</b> <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> TBD [2026-10-03 21:50] (monitoring): The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. <b>Reported Start Time:</b> 3 October 2026 20:52 GMT <b>Reported End Time:</b> 3 October 2026 21:45 GMT <b>Next Update:</b> As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27144566 [2026-10-05 06:49] (resolved): The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 3 October 2026 20:52 GMT <b>Reported End Time:</b> 3 October 2026 21:44 GMT <b>Impact:</b> Customers are now able to use the Payer Authentication Service as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27144566 [2026-10-07 22:08] (postmortem): Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12124)

Degraded 1 Oct at 23:39 UTC Resolved

Account Updater Service Disruption

[2026-10-01 23:39] (investigating): Cybersource is aware of an issue that is currently affecting Account Updater services. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Users may experience performance issues when using the Account Updater service. <b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026 <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> EPS-43860 [2026-10-02 00:20] (identified): We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. <b>Impact:</b> Users may experience performance issues when using the Account Updater service. <b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026 <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27136013 & EPS-43860 [2026-10-02 01:03] (identified): We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. <b>Impact:</b> Users may experience performance issues when using the Account Updater service. <b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026 <b>Next Update:</b> As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27136013 & EPS-43860 [2026-10-02 01:34] (monitoring): The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and customers are now able to use Account Updater services as normal. <b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026 <b>Reported End Time:</b> 00:46 GMT on October 02, 2026 <b>Next Update:</b> As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27136013 & EPS-43860 [2026-10-02 18:37] (resolved): The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences <b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026 <b>Reported End Time:</b> 00:46 GMT on October 02, 2026 <b>Impact:</b> Customers are able to use Account Updater services as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27136013 & EPS-43860 [2026-10-03 01:52] (postmortem): Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12108)

Degraded 27 Sep at 03:36 UTC Resolved

Payer Authentication Processing

[2026-09-27 03:36] (identified): We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. <b>Impact:</b> Users may experience issues with e-commerce authentication via the Payer Authentication Service. <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> [2026-09-27 04:08] (identified): Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. <b>Impact:</b> Users may experience issues with e-commerce authentication via the Payer Authentication Service. <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. [2026-09-27 04:35] (monitoring): The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. <b>Reported Start Time:</b> 09/27/2026 02:16 GMT <b>Next Update:</b> As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> [2026-09-27 13:41] (resolved): The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 27 September 2026, 02:16 GMT <b>Reported End Time:</b> 27 September 2026, 03:21 GMT <b>Impact:</b> Customers are now able to use the Payer Authentication Service as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> [2026-09-29 21:40] (postmortem): Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12095)

Degraded 16 Sep at 07:28 UTC Resolved

EBC Users Unable to Login When Username Contains a Dot(.)

[2026-09-16 07:28] (investigating): Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. <b>Reported Start Time:</b> 15th September 2026 <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> [2026-09-16 07:30] (investigating): Cybersource is aware of an issue that is currently affecting Enterprise Business Center. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. <b>Reported Start Time:</b> 15th September 2026 <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> [2026-09-16 10:12] (identified): We have identified the issue affecting Enterprise Business Center. We are working urgently to resolve the issue. <b>Impact:</b> Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. <b>Reported Start Time:</b> 15th September 2026 <b>Next Update:</b> Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Portals - Access/Login - Business Center [2026-09-16 11:42] (identified): We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue. <b>Impact:</b> Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character. <b>Reported Start Time:</b> 15th September 2026 <b>Next Update:</b> As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Portals - Access/Login - Business Center [2026-09-16 13:39] (resolved): The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 15th September 2026 <b>Reported End Time:</b> 16th September 2026 <b>Impact:</b> Customers are now able to use the Business Center as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27015508 [2026-09-21 12:24] (postmortem): Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12078)

Degraded 14 Sep at 20:40 UTC Resolved

Flex Microform Service Disruption in our Sandbox/Testing Environment

[2026-09-14 19:28] (investigating): Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. <b>Impact:</b> Merchants may be unable to test Flex Microform in CAS. <b>Reported Start Time:</b> 14 September 2026, 13:58 GMT <b>Next Update:</b> As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> TBD [2026-09-14 20:40] (monitoring): The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. <b>Impact:</b> The issue has been mitigated and users are now able to use the Flex Microform Service as normal. <b>Reported Start Time:</b> 14 September 2026, 13:58 GMT <b>Reported Mitigated Time:</b> 14 September 2026, 20:12 GMT <b>Next Update:</b> As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27000232 [2026-09-15 15:38] (resolved): The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 14 September 2026, 13:58 GMT <b>Reported End Time:</b> 14 September 2026, 20:12 GMT <b>Impact:</b> Users are now able to use the Flex Microform Service as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC27000232 [2026-09-21 22:05] (postmortem): Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12080)

Community reports

No community reports yet

No users have reported issues with this provider yet.

About Cybersource status page

  • Monitoring since Oct 2026
  • 122 services and components tracked
  • 53 incidents total
  • Last updated: Oct 12, 2026
Visit official status page

Frequently asked questions

Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.

Is Cybersource down right now?

No. Cybersource currently reports normal operation on its official status page. PayAtlas last checked it today at 03:49 UTC.

What do Operational, Degraded, Outage and Resolved mean?

They are the states Cybersource publishes on its official status page. Operational means the service works normally. Degraded means part of it is slower or failing for some customers, regions or payment methods, while the rest still works. Outage means a major disruption: a service, or a key part of it, is unavailable. Resolved marks an incident Cybersource has closed; the time it was resolved shows when you hover it.

Does this confirm that my merchant account or customers are affected?

Not on its own. Firemap shows what Cybersource publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Cybersource support with specific transaction IDs if you see failures.

Where does Firemap get this status information?

From official status pages only. Firemap reads each page it tracks automatically every few minutes and records every status change and incident the provider publishes there. Nothing about Cybersource is added or edited by hand.

Why can official and community signals disagree?

They come from different sources. The official status is what Cybersource has confirmed, and providers often post an incident only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.

What should I check before changing payment routing?

Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.

What is Firemap’s coverage and method?

Firemap tracks the official status pages of payment providers listed on PayAtlas. Each page is checked automatically, and every incident is stored with its start time and, once resolved, its end time. When Firemap has data for Cybersource, this page shows up to 90 days of status history and incidents from the last 30 days.

What can Firemap confirm, and what can’t it?

Firemap can confirm only what Cybersource has published on its status page: the current status, incidents with their start time and, once resolved, end time, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Cybersource says so, and it cannot see problems the provider has not reported.

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