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Cybersource

Cybersource

cybersource.com United States
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Cybersource is operational.

There are no reported issues with this provider’s services in the last 24 hours.

Updated just now

Cybersource status history

  • Operational
  • Degraded
  • Partial outage
  • Major outage
  • Community report

Community reports

No community reports yet

No users have reported issues with this provider yet.

Official incidents

in the last 30 days

  • Business Center & Payment Service Disruption

    Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

    Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

    Reported Start Time: 13 October 2026 08:23 GMT
    Reported End Time: 13 October 2026 09:13 GMT

    Next Update: As current status changes.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27218273
    Cybersource was aware of an issue that affected Business Center and Payment Services

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

    Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected.

    Reported Start Time: 13 October 2026 08:23 GMT
    Reported End Time: 13 October 2026 09:13 GMT

    Next Update: As current status changes.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27218273
    The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

    Reported Start Time: 13 October 2026 08:23 GMT
    Reported End Time: 13 October 2026 09:13 GMT

    Impact: Customers are now able to use Business Center and Payment Services as normal.

    Next Update: No further updates, issue resolved.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27218273
    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:

    [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12158)

    Resolved 3w ago

  • Multiple Gateways Service Disruption

    Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing.

    We are investigating the cause and working urgently to resolve the issue.

    Impact: Users may experience payment processing error messages.

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27195744
    We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.
    We are closely monitoring the environment and working to identify the underlying cause.
    We will provide additional updates as more information becomes available.

    Impact:
    Clients may experience intermittent transaction timeouts, processing delays, or authorization failures.

    Start Time: 10 Oct 2026, 04:26 GMT

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27195744
    We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions.

    Impact: Users may experience payment processing error messages.

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27195744
    The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.

    Impact: The issue has been mitigated and customers are now able to use impacted services as expected.

    Reported Start Time: 10 Oct 2026, 04:26 GMT

    Next Update: As current status changes.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27195744
    The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

    Reported Start Time: 10 October 2026, 05:26 GMT
    Reported End Time: 10 October 2026, 06:38 GMT

    Impact: Customers are now able to use the impacted payment gateway processing services as normal.

    Next Update: No further updates, issue resolved.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27195744
    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.

    [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12148)

    Degraded Resolved 3w ago

  • Tokenization Disruption

    Cybersource was made aware of an issue that affected Tokenization services.

    The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

    Reported Start Time: 22 June 2026, 21:17 GMT
    Reported End Time: 22 June 2026, 21:19 GMT

    Impact: Customers are now able to use Tokenization services as normal.

    Next Update: No further updates, issue resolved.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC26161905

    Resolved Jun 22, 2026

  • Payer Authentication Issue

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Service

    We are investigating the cause and working urgently to resolve the issue.

    Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

    Reported Start Time:

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: TBD
    The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

    Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.

    Reported Start Time: 3 October 2026 20:52 GMT
    Reported End Time: 3 October 2026 21:45 GMT

    Next Update: As current status changes.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27144566
    The issue affecting the Payer Authentication Service has now been fully resolved.

    Cybersource is conducting an internal review of the events to mitigate future occurrences.

    Reported Start Time: 3 October 2026 20:52 GMT
    Reported End Time: 3 October 2026 21:44 GMT

    Impact: Customers are now able to use the Payer Authentication Service as normal.

    Next Update: No further updates, issue resolved.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: INC27144566
    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.

    [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12124)

    Degraded Resolved 4w ago

Services

No currently affected Cybersource services

There are no reported issues with this provider’s services in the last 24 hours.

  • Flex

  • Rest API

  • SCMP

  • Secure Acceptance

  • Simple Order API

  • SOAP Toolkit

  • Webhooks

  • Corporate Site

    Cybersource Corporate Site - https://www.cybersource.com

About Cybersource status page

  • Monitoring since Oct 2026
  • 173 services and components tracked
  • 54 incidents total
  • Last updated: Nov 2, 2026
Visit official status page

Frequently asked questions

Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.

Is Cybersource down right now?

No. Cybersource reports normal operation on its official status page. Firemap last read the status page today at 20:50 UTC.

What do Operational, Degraded, Partial outage and Major outage mean?

They are the four status levels Firemap uses for Cybersource, the same scale most status pages use. Operational means everything works normally. Degraded means the services work, but some are slower or return more errors than usual. Partial outage means some services, regions or payment methods are unavailable, while the rest still work. Major outage means a key service is unavailable for most customers. When Cybersource publishes it, each official incident also shows its stage: Investigating, Identified, Monitoring or Resolved. In the status history, each day shows its incidents by level, and a purple strip marks days with community reports.

Does this confirm that my merchant account or customers are affected?

Not on its own. Firemap shows what Cybersource publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Cybersource support with specific transaction IDs if you see failures.

Where does Firemap get Cybersource status information?

From the official Cybersource status page, once Firemap has connected it. Firemap then reads the page automatically every few minutes and records each status change and incident Cybersource publishes there. Community reports come from PayAtlas users and appear in their own block; they do not change the official status.

Why can official incidents and community reports disagree?

They come from different sources. Official incidents are what Cybersource has confirmed, and providers often post one only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.

What should I check before changing payment routing?

Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.

How does Firemap handle stale or unavailable status data?

It shows how old the data is instead of guessing. When Firemap has a status for Cybersource, the top of this page shows when Firemap last read the official status page, for example “Updated 2h ago”. If a check fails, the page keeps the last status Firemap read, with its time. If there has been no reading for 7 days, or Firemap has no working status page for Cybersource, the page shows “Status page not connected” instead of a status. The status history counts incidents, so a day without incidents stays green even if the page could not be read that day.

What is Firemap’s coverage and method?

Firemap tracks the official status pages of payment providers listed on PayAtlas. It checks each page automatically and stores every incident with its start time and, once resolved, its end time. When Firemap has data for Cybersource, this page shows 30 days of status history, every official incident that is still open and the resolved incidents that started in the last 30 days. Community reports from the last 30 days are shown for every provider.

What can Firemap confirm, and what can’t it?

Firemap can confirm only what Cybersource has published on its status page: the current status, incidents with their start time and, once resolved, end time, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Cybersource says so, and it cannot see problems the provider has not reported.

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