Today
[2026-10-07 16:26] (identified): Dear Valued Merchant, Some NGN card payments may currently be unsuccessful due to an issue affecting Interswitch. The provider is aware and working to restore normal service, and we will share further updates as progress is made. We apologize for the disruption and appreciate your patience.
[2026-10-07 12:40] (identified): Dear Valued Customer, Some customers may be unable to receive payments through Orange Mobile Money in Burkina Faso, which may delay funds reaching their intended recipients. Our team is working to restore the service as quickly as possible. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Burkina Faso [2026-10-07 16:23] (resolved): We are pleased to inform you that the issue with Orange Money in Burkina Faso has been successfully resolved. Thank you for your patience and understanding.
[2026-10-07 08:29] (identified): Dear Valued Merchant, We are currently experiencing an intermittent disruption affecting some NGN payments through MTN, which may prevent customers from completing transactions successfully and impact your ability to receive payments. We are working with the affected provider to restore normal service. Further updates will be shared as progress is made. We apologize for the disruption and appreciate your patience and understanding. [2026-10-07 11:31] (resolved): We are pleased to inform you that the intermittent disruption which affected some NGN payments through MTN has been successfully resolved. Thank you for your patience and understanding.
[2026-10-07 08:16] (identified): Dear Valued Merchant, We are currently experiencing a disruption affecting some customer debit transactions via MTN Rwanda, which may prevent payments from being completed successfully. Our team is working with the affected provider to restore normal service and minimize the impact on your business. We apologize for the disruption and appreciate your patience and understanding while we work to resolve the issue. Affected Services: Affected Markets: Rwanda
[2026-10-06 10:17] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some XAF Mobile Money collections through Orange Money Cameroun, which may prevent transactions from completing successfully. Our team is working with the affected provider to restore normal service, with further updates to follow. We apologize for the inconvenience and thank you for your patience. [2026-10-06 10:39] (resolved): We are pleased to inform you that the disruption which affected some XAF Mobile Money collections through Orange Money Cameroun has been successfully resolved. Thank you for your patience and understanding
[2026-10-06 10:15] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card payments, which may prevent transactions from completing successfully. The affected service provider is aware of the issue and is working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. [2026-10-07 05:58] (resolved): We are pleased to inform you that the disruption which affected some NGN card payments preventing transactions from completing successfully has been resolved. Thank you for your patience and understanding
[2026-10-02 20:09] (investigating): Dear Valued Merchant, Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.
[2026-10-02 11:09] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some NGN payouts through NIBSS, which may delay the processing of transactions. Our team is working with NIBSS to restore normal service, with further updates to follow. We apologize for the inconvenience and thank you for your patience. [2026-10-04 22:46] (resolved): We are pleased to inform you that the disruption which affected some NGN payouts through NIBSS has been successfully resolved. Thank you for your patience and understanding.
[2026-10-01 10:53] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. [2026-10-02 06:11] (resolved): We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.
[2026-10-01 09:28] (resolved): Dear Valued Merchant, You may have experienced intermittent disruptions affecting some NGN card transactions earlier today, resulting in some transactions failing. The issue has since been resolved and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.
[2026-09-30 13:22] (investigating): Dear Valued Merchant, We are currently seeing a disruption affecting some USD card payments through Kenswitch, resulting in a reduced transaction success rate. We are working with the affected service provider to restore normal the service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. [2026-10-03 05:44] (investigating): We are pleased to inform you that the issue affecting some USD card payments through Kenswitch has been successfully resolved. Thank you for your patience and understanding. [2026-10-03 05:44] (resolved): This incident has been resolved.
[2026-09-25 14:02] (identified): Dear Valued Merchant, We are currently seeing an intermittent disruption affecting some XOF collections through InTouch, with transactions remaining in pending status. The issue is being investigated, and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Burkina Faso [2026-09-26 06:20] (resolved): We are pleased to inform you that the disruption affecting XOF collections through InTouch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.
[2026-09-25 06:33] (resolved): Dear Valued Merchant, You may have experienced disruptions with EGP collections through Fawry Pay earlier. We are pleased to inform you that the issue has been resolved and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets:
[2026-09-24 11:19] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some RWF Mobile Money payments through MTN Rwanda, which may prevent transactions from completing successfully. We are actively working with the service provider to resolve the issue and will continue to share updates as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Rwanda [2026-09-25 06:35] (resolved): We are pleased to inform you that the disruption which affected some RWF Mobile Money payments through MTN Rwanda has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Rwanda
[2026-09-24 06:58] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Nigeria [2026-09-24 13:36] (resolved): We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Nigeria
[2026-09-23 08:23] (identified): Dear Valued Merchant, We are currently experiencing a disruption affecting recipient name verification and transaction notifications for NGN payments. Our team is actively investigating the issue and working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Nigeria [2026-09-23 13:44] (resolved): We are pleased to inform you that the disruption affecting recipient name verification and transaction notifications for NGN payments has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Nigeria
[2026-09-23 06:51] (identified): Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Nigeria [2026-09-23 19:52] (identified): We are seeing an improvement in transaction success rates for NGN card transactions. We continue to closely monitor the service to ensure stability and will share further updates as progress is made. We apologize for the inconvenience and thank you for your patience. [2026-09-24 06:06] (resolved): We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Nigeria
[2026-09-23 05:40] (resolved): Dear Valued Merchant, You may have experienced a disruption affecting XOF Mobile Money collections through Orange in Burkina Faso, which may have prevented some transactions from completing successfully. The issue has been resolved and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Burkina Faso
[2026-09-22 16:37] (identified): Dear Valued Merchant, We are currently experiencing intermittent disruptions affecting GHS collections and payouts through MTN Mobile Money. We are working closely with the service provider to resolve the issue and restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Ghana [2026-09-23 05:38] (resolved): We are pleased to inform you that the intermittent disruption affecting GHS collections and payouts through MTN Mobile Money has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Ghana
[2026-09-22 08:45] (resolved): Dear Valued Merchant, You may have experienced delays in receiving transaction notifications for some NGN collections through Cashconnect. The issue has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your patience and understanding. Affected Services: Affected Markets: Nigeria
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Saw an error in description or reports for Flutterwave?
Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.
Flutterwave currently reports degraded service, which is narrower than a full outage. Open incident: [NGN] Service Alert: Card Payments Affected. It started today at 16:26 UTC. PayAtlas last checked the status page today at 19:17 UTC.
They are the states Flutterwave publishes on its official status page. Operational means the service works normally. Degraded means part of it is slower or failing for some customers, regions or payment methods, while the rest still works. Outage means a major disruption: a service, or a key part of it, is unavailable. Resolved marks an incident Flutterwave has closed; the time it was resolved shows when you hover it.
Not on its own. Firemap shows what Flutterwave publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Flutterwave support with specific transaction IDs if you see failures.
From official status pages only. Firemap reads each page it tracks automatically every few minutes and records every status change and incident the provider publishes there. Nothing about Flutterwave is added or edited by hand.
They come from different sources. The official status is what Flutterwave has confirmed, and providers often post an incident only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.
Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.
Firemap tracks the official status pages of payment providers listed on PayAtlas. Each page is checked automatically, and every incident is stored with its start time and, once resolved, its end time. When Firemap has data for Flutterwave, this page shows up to 90 days of status history and incidents from the last 30 days.
Firemap can confirm only what Flutterwave has published on its status page: the current status, incidents with their start time and, once resolved, end time, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Flutterwave says so, and it cannot see problems the provider has not reported.
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