Azupay is operational.
There are no reported issues with this provider’s services in the last 24 hours.
Updated just now
Azupay status history
- Operational
- Degraded
- Partial outage
- Major outage
- Community report
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Oct 4
- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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Oct 11
- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
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- Partial outage
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- Major outage
- 0
- Community signals
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- Degraded
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- Partial outage
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- Major outage
- 0
- Community signals
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- Degraded
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- Major outage
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- Degraded
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- Partial outage
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- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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Oct 19
- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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Oct 26
- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
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Nov 2
- Degraded
- 0
- Partial outage
- 0
- Major outage
- 0
- Community signals
- 0
Community reports
No community reports yet
No users have reported issues with this provider yet.
Official incidents
in the last 30 days
-
Upstream Payment processing issues Impacting Outbound Bendigo Bank transactions - [incident first identified 7 October 2026 20:45 in AEST/AEDT timezone])
We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range.
These transactions are being rejected with PA04.
We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved.
We will provide updates as they become available to Azupay.
The outage impacting Bendigo Bank resolved around approximatley 2026-10-07 21:50:00 Australia/Sydney last night, and on monitoring, no further issues have been experienced.
We are resolving this issue. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted. Information on error codes are available from our developer docs at https://developer.azupay.com.au/docs/making-payments#failure-reason-codesResolved 4w ago
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Payment processing issues Impacting Westpac transactions - [incident first identified 7 October 2026 11:17 AEST in AEST/AEDT timezone])
We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts.
These transactions are being rejected with PA04 or AB01 errors.
While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.
Westpac have confirmed this issue is resolved and have published the following guidance on impact windows:
Incident Start Date/time: 07 October 2026 @ 11:16 AEDT
Incident End Date/time: 07 October 2026 @ 11:33 AEDT
NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT
NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT
We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes
*Reason* Code Description
*AB01* Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account.
*PA04* Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account.Resolved 4w ago
Services
No currently affected Azupay services
There are no reported issues with this provider’s services in the last 24 hours.
-
api
The production api offered by Azupay at https://api.azupay.com.au/
Operational -
dashboard
The web based front end for Azupay users available at https://dashboard.azupay.com.au.
Operational -
Inbound to azupay payment processing
This is an umbrella component for our npp connectivity services provider and the wider npp network inbound to Azupay.
Operational -
Outbound from azupay payment processing
This component represents the provider of npp connectivity services to Azupay.
Operational -
External NPP Network
This includes other banks and financial institutions that Azupay sends payments to and receives payments from.
Operational -
Service desk portal
Azupay help desk portal
Operational
About Azupay status page
- Monitoring since Oct 2026
- 6 services and components tracked
- 48 incidents total
- Last updated: Nov 2, 2026
Saw an error in description or reports for Azupay?
Frequently asked questions
Quick answers for payment teams and merchants investigating an incident. Firemap explains the evidence; it does not diagnose your merchant account.
No. Azupay reports normal operation on its official status page. Firemap last read the status page today at 18:22 UTC.
They are the four status levels Firemap uses for Azupay, the same scale most status pages use. Operational means everything works normally. Degraded means the services work, but some are slower or return more errors than usual. Partial outage means some services, regions or payment methods are unavailable, while the rest still work. Major outage means a key service is unavailable for most customers. When Azupay publishes it, each official incident also shows its stage: Investigating, Identified, Monitoring or Resolved. In the status history, each day shows its incidents by level, and a purple strip marks days with community reports.
Not on its own. Firemap shows what Azupay publishes about its platform, not the state of your account. An incident may affect only some regions, payment methods or integrations. Check your own transaction logs and decline codes, and contact Azupay support with specific transaction IDs if you see failures.
From the official Azupay status page, once Firemap has connected it. Firemap then reads the page automatically every few minutes and records each status change and incident Azupay publishes there. Community reports come from PayAtlas users and appear in their own block; they do not change the official status.
They come from different sources. Official incidents are what Azupay has confirmed, and providers often post one only after the first failures. Community reports come from users and can show a problem earlier, but it may be local: one bank, one country or one integration. Treat reports without an official incident as an early signal, not a confirmed outage.
Start with your own data: error rates, decline codes and response times by payment method, card scheme and country. Compare them with the scope of the incident on the status page. Make sure the backup provider supports the same methods and currencies, move a small share of traffic first, and switch back once the incident is resolved and your metrics recover.
It shows how old the data is instead of guessing. When Firemap has a status for Azupay, the top of this page shows when Firemap last read the official status page, for example “Updated 2h ago”. If a check fails, the page keeps the last status Firemap read, with its time. If there has been no reading for 7 days, or Firemap has no working status page for Azupay, the page shows “Status page not connected” instead of a status. The status history counts incidents, so a day without incidents stays green even if the page could not be read that day.
Firemap tracks the official status pages of payment providers listed on PayAtlas. It checks each page automatically and stores every incident with its start time and, once resolved, its end time. When Firemap has data for Azupay, this page shows 30 days of status history, every official incident that is still open and the resolved incidents that started in the last 30 days. Community reports from the last 30 days are shown for every provider.
Firemap can confirm only what Azupay has published on its status page: the current status, incidents with their start time and, once resolved, end time, and how long the page has been tracked. It cannot confirm the impact on a specific merchant, transaction or region unless Azupay says so, and it cannot see problems the provider has not reported.
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